Privacy Policy
Delta Medical Services (“we,” “our,” “us”) is committed to protecting your privacy and ensuring you have control over how your information is collected, used, and shared.
Information We Collect
- Contact details (such as your name, phone number, and email address)
- Consent preferences (including mobile opt-in and SMS consent status)
- Information you voluntarily provide during service interactions
How We Use Information
- To send SMS or other service-related communications, only after obtaining your explicit consent
- To provide customer service and respond to inquiries
- To deliver updates, reminders, and other communications related to our services
Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
How Consent Is Obtained
- Checkboxes on forms: You may affirm consent by checking a box prior to submission.
- Written or verbal agreement: Consent may also be provided in writing or verbally during service interactions.
- Other affirmative actions: Any action that clearly indicates agreement (such as opting into SMS updates during registration) is treated as valid consent.
You will not receive SMS or other marketing communications unless you have taken one of these affirmative steps.
Your Rights
- You may withdraw consent at any time by replying STOP to any SMS message.
- You may request assistance at any time by replying HELP or contacting us directly.
- Choosing not to receive SMS messages will not affect your ability to access our services.
HIPAA Notice and SMS Limitations
- SMS text messaging is not a secure or encrypted form of communication.
- We will not send, request, or accept any Protected Health Information (PHI) over SMS.
- You should not share personal health information via SMS.
- SMS is used only for general updates, reminders, and service-related communications that do not include PHI.
SMS Terms & Conditions
Consent to Receive SMS
By providing your mobile phone number and opting in, you agree to receive SMS messages from Delta Medical Services.
Types of SMS Communications
If you have consented, you may receive messages.
Example: “Hello, this is a reminder of your upcoming appointment with Delta Medical Services on [Date] at [Time]. Reply STOP to opt out at any time.”
Message Frequency
Message frequency may vary depending on the type of communication. For recurring alerts, you may receive up to 2 SMS messages per week. For two-way conversations, message frequency will depend on the interaction.
Potential Fees
Standard message and data rates may apply, depending on your carrier’s pricing plan. Fees may vary if messages are sent domestically or internationally.
Opt-In Methods
You may opt in to receive SMS messages by:
- Submitting an online form and checking the SMS consent box
Opt-Out Methods
You may opt out of SMS messaging at any time by:
- Replying STOP to any SMS you receive
- Contacting us directly to request removal from our messaging list
Help
If you are experiencing issues with SMS messaging, you can:
- Reply with the keyword HELP
- Contact us directly at (925) 250-3759
Standard Messaging Disclosures
- Message and data rates may apply
- Message frequency may vary
- You can opt out at any time by texting STOP
- For assistance, text HELP or contact us
Contact Us
23 W 6th StAntioch, CA 94509
P: (925) 250-3759
E: sm@deltarcm.com